Returns-Exchanges

Returns
We want you to be happy with your new RuggedWrist product but if you unpack the goods and find that they are not quite right for you, please email us immediately.

TIME: You have 7 working days from the delivery date to request a return. We are a small independent design company and are not able to carry a lot of stock, so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.

CONDITION: We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. When you purchase from RuggedWrist we guarantee that you'll get a brand new product. You will be the first owner of a brand new bracelet, key fob, collar, or leash. You get to wear it in and make it yours. We are sure you understand that if we receive a used item from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return.

To complete your return, we require a receipt or proof of purchase.


Sale items (if applicable)
Only regular priced items may be fully refunded, unfortunately sale items cannot be returned for a full refund.

Exchanges (if applicable)
Please contact us if you need to exchange your RuggedWrist product. We will need the exchange sent to:
RWHQ
152 Maple Street
Excelsior MN US 55331
Once we receive the item, your replacement will be sent out to you.


Exceptions: If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is dispatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the U.S. that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

Shipping
To return your product, you should mail your product to:
RWHQ
152 Maple Street
Excelsior MN
US 55331

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.